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What happens if the HIV test doesn’t work?

If you have followed the testing instructions carefully, it is very unlikely that you will receive an invalid HIV test result.

However, if this happens, you should take a second test with a new testing kit. If the second test is also invalid, please contact us, quoting your lot numbers, and we will send you another test at no cost.

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What is HIV Antigen? What is HIV Antigen? An HIV antigen (also known as the p24 antigen) is a protein the virus introduces into the immune system of the infected... more information
When to test for HIV? When to test for HIV? For people who engage in high-risk activities (such as unprotected sex, or injecting drugs), regular HIV testing is... more information
How to get test for HIV? How to get test for HIV? The fastest and easiest way to test for HIV is to order an at-home HIV test kit, which analyzes your saliva or blood... more information
How long does hiv test take? How long does hiv test take? With an at-home rapid antibody test, like the HIV Saliva Test, it takes less than 5 minutes to perform the test and you... more information
How long for HIV test results to come back? How long for HIV test results to come back? The speed of getting an HIV test result depends on whether the test is a rapid test or it requires laboratory... more information
How accurate is an at home HIV test? How accurate is an at home HIV test? HIV test accuracy encompasses two aspects: test sensitivity and test specificity. Test sensitivity is the percentage of... more information
How to read HIV test results? How to read HIV test results? After taking your at-home HIV test, your results will be ready in about 15 minutes. You can read your results in the... more information
What can cause a false-positive HIV test? What can cause a false-positive HIV test? A false positive HIV test result is extremely unlikely (around 0.01-0.02%) — significantly more so than a false... more information
How does the HIV antigen test work? How does the HIV antigen test work? An HIV antigen/antibody test (also known as a 4th generation HIV test) looks for HIV antibodies as well as the p24... more information
How to get an HIV test? How to get an HIV test? If you want to take an HIV test, you have two main options. You can either: Go to a hospital, clinic, or HIV/STD... more information
What does a positive HIV test result mean? What does a positive HIV test result mean? A positive HIV test means that the test has detected evidence of the human immunodeficiency virus (HIV) in the sample... more information
What does a negative (non reactive) HIV test result mean? What does a negative (non reactive) HIV test result mean? A non-reactive, or negative HIV test means that the test has not detected any evidence of the human immunodeficiency... more information
How to prepare for an HIV test? How to prepare for an HIV test? An HIV test requires only mental preparation. Waiting for the results for even the 15-30 minutes that most tests require... more information
How accurate are HIV saliva tests? How accurate are HIV saliva tests? What is an HIV saliva test? An HIV saliva test uses oral fluid to check for antibodies to HIV, typically both to Type 1... more information
How soon can HIV be detected in saliva? How soon can HIV be detected in saliva? The HIV saliva test can detect HIV antibodies in saliva only once they develop to sufficient levels, which happens after... more information
What are HIV 1 and 2? What are HIV 1 and 2? HIV-1 and HIV-2 are the two major types of the human immunodeficiency virus. What is HIV-1? HIV-1 was the first one... more information
What happens if you test HIV positive? What happens if you test HIV positive? If you test positive on an at-home HIV test, you should contact your doctor as soon as possible to arrange for a... more information
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