These Terms and Conditions apply between you and International Web & Distribution Services
(“IWDS”, “we”, “us” or “our”), Keizersgracht 520H, 1017 EK Amsterdam, the Netherlands, Chamber of Commerce number 86873717, VAT identification number NL004327802B11, in connection with your use of www.hivtest.eu and any purchase made through our online shop.
By using this website or placing an order through www.hivtest.eu, you agree to these Terms and Conditions. If you place an order with us, a contract of sale is formed once we have accepted your order.
Last updated: 9 September 2026
These Terms and Conditions govern your use of www.hivtest.eu and the purchase of products offered through the website.
When you place an order through www.hivtest.eu and we confirm that your order has been accepted, a contract of sale is formed between you and International Web & Distribution Services (IWDS). That contract is governed by these Terms and Conditions and any mandatory rights that apply under consumer law.
We make reasonable efforts to ensure that product descriptions, specifications, prices and availability shown on the website are accurate and up to date.
Product appearance, including colour, may vary slightly from what is displayed on your screen. Where product information supplied by the manufacturer or contained in the official Instructions for Use (IFU) is relevant to the safe and correct use of a product, that information should always be followed.
We may correct errors or update product information on the website at any time. Such changes will not affect an order that has already been accepted, unless the change is required for safety, legal or regulatory reasons.
The price payable for a product is the price displayed at the time the order is placed, unless an obvious pricing error has occurred.
Any applicable taxes, shipping charges or other costs will be displayed during the ordering process before you complete your purchase.
You agree to provide current, complete and accurate billing and payment information. We may refuse or cancel an order where payment cannot be authorised or where we reasonably suspect fraudulent activity.
We may be unable to accept an order if, for example:
If we are unable to accept an order after payment has already been received, we will refund the amount paid for the affected products.
In exceptional circumstances, IWDS may cancel an order after it has been accepted but before delivery. This may occur where, for example:
If we cancel an accepted order, we will notify you and refund any amount already paid for the cancelled products. Nothing in this section limits any mandatory rights you may have under applicable consumer law.
If you are a consumer purchasing online and the statutory right of withdrawal applies to your order, you generally have the right to withdraw from the purchase within 14 days without giving a reason.
For goods, the withdrawal period normally begins on the day on which you, or a third party designated by you, receives the goods.
To exercise your right of withdrawal, you must inform us of your decision within the applicable withdrawal period by means of a clear and unequivocal statement.
After notifying us of your withdrawal, the goods must be returned without undue delay and, where required by law, no later than 14 days after notifying us of your decision to withdraw.
Unless we have expressly agreed otherwise, you are responsible for the direct cost of returning goods when exercising the statutory right of withdrawal.
Where the statutory right of withdrawal applies, we will refund the payments that we are legally required to refund, including the cost of our least expensive standard delivery option where applicable.
Refunds will be processed without undue delay and within the period required by applicable law. We may withhold reimbursement until we have received the returned goods or you have provided evidence that the goods have been sent back, whichever occurs first.
Any additional delivery costs resulting from your choice of a delivery method that is more expensive than our standard delivery method do not have to be refunded where permitted by law.
Certain sealed products may be excluded from the statutory right of withdrawal where they are not suitable for return for genuine health-protection or hygiene reasons and the seal has been broken after delivery.
This exception is only applied where the legal requirements for the health or hygiene exception are met. Opening ordinary outer shipping packaging does not by itself remove a statutory right of withdrawal.
Your statutory rights relating to faulty, damaged, unsafe or non-conforming goods are not affected by this exception.
All products are subject to availability. We may temporarily or permanently withdraw products from sale where necessary.
If a product becomes unavailable after you place an order, we will inform you as soon as reasonably possible and, where appropriate, refund any amount already paid for that product.
Any delivery or dispatch times displayed on the website are estimates unless we have expressly agreed a specific delivery date with you.
Delivery may occasionally be delayed by circumstances such as carrier delays, customs procedures, public holidays, extreme weather, supply problems or other events outside our reasonable control.
Where mandatory consumer law gives you additional rights because of delayed or failed delivery, those rights remain fully applicable.
Where you purchase as a consumer, risk in the goods passes to you when you, or a third party designated by you other than the carrier, physically receives the goods, except where applicable law provides otherwise.
Ownership of the goods remains with IWDS until full payment for those goods has been received.
Products supplied by us must conform to the contract and meet the standards that you may reasonably expect under applicable consumer law.
If a product is faulty, damaged, incomplete or does not correspond with the description provided at the time of sale, you may be entitled to a repair, replacement, price reduction or refund depending on the circumstances and the applicable law.
Consumers in the European Union have statutory guarantee rights. These rights provide a minimum level of protection and may be supplemented by additional rights under national law. In the Netherlands, the statutory conformity period may depend on how long a consumer can reasonably expect the particular product to function properly.
Any manufacturer's warranty or other commercial guarantee is additional to, and does not replace or restrict, your statutory consumer rights.
Damage caused by misuse, improper storage, failure to follow the product instructions, intentional damage or normal wear and tear is not considered a product defect where the law permits such distinction.
Nothing in these Terms and Conditions excludes or restricts liability where doing so would be unlawful. This includes liability that cannot legally be excluded or limited under applicable consumer law.
We are responsible for foreseeable loss or damage caused by our failure to comply with these Terms or by our failure to exercise reasonable care and skill where required by law.
We do not exclude or limit liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation or any other liability that cannot lawfully be excluded.
If you use the website or purchase products wholly for commercial, business or resale purposes, different rules may apply and consumer protections may not be available to you.
You may use www.hivtest.eu only for lawful purposes.
You must not use the website:
Where the website allows or requires you to create an account, you are responsible for keeping your login credentials confidential and for taking reasonable measures to prevent unauthorised access to your account.
Please contact us promptly if you believe your account or login credentials have been compromised.
We aim to keep the website available and functioning correctly, but uninterrupted availability cannot be guaranteed. We may temporarily suspend or modify parts of the website for maintenance, security, technical, legal or regulatory reasons.
Information provided on www.hivtest.eu is intended to support users in understanding the products offered and to provide general information about HIV testing.
We make reasonable efforts to ensure that medical and product information is accurate, clear and kept up to date. Medical guidance and product information may change over time, and information should be considered in the context of the specific test being used.
General information on this website is not a substitute for individual medical advice, diagnosis or treatment from a qualified healthcare professional.
Always read and follow the official Instructions for Use (IFU) supplied with the specific test. Product-specific instructions, limitations, reading times and interpretation requirements may differ between tests.
A reactive HIV self-test result should not be treated as a confirmed HIV diagnosis. Further confirmatory testing through an appropriate healthcare provider or testing service is required.
A non-reactive result must be interpreted in relation to the type of test used, its applicable window period and the timing of the possible exposure.
We make reasonable efforts to ensure that the information published on the website is complete, accurate and current.
If we become aware that medical, regulatory or product information is outdated or incorrect, we may update or correct that information.
Where there is a difference between general website information and the official instructions or regulatory documentation supplied with a specific product, the official product documentation should be followed for use of that product.
Unless otherwise stated, the text, graphics, photographs, images, layout and other original content published on www.hivtest.eu are owned by IWDS or used with permission from the relevant rights holder.
You may view and print website content for your own personal and non-commercial use. You may not reproduce, distribute, modify, republish, sell or commercially exploit protected content without prior permission unless applicable law allows you to do so.
Third-party trademarks, product names, images and other protected materials remain the property of their respective owners.
Where the website allows users to submit reviews, comments or other content, you remain responsible for the content you submit.
You must not submit content that is unlawful, misleading, defamatory, infringes third-party rights or contains malicious code.
By voluntarily submitting content for publication on the website, you grant IWDS a non-exclusive right to use that content for the purpose for which it was submitted, subject to applicable law and our Privacy Policy.
IWDS respects the privacy of visitors and customers. Personal data is processed in accordance with applicable data-protection law and our Privacy Policy.
We collect and use personal data only where there is an appropriate legal basis, including where processing is necessary to process orders, provide customer service, meet legal obligations or for other purposes described in our Privacy Policy.
For more information about how personal data is collected and used, please read our Privacy Policy.
For information about cookies and similar technologies, please read our Cookie Policy.
IWDS may use third parties to perform parts of its obligations, including payment processing, warehousing, shipping and technical services.
We may transfer or assign our rights or obligations where legally permitted, provided that doing so does not reduce any mandatory rights you have as a consumer.
You may not transfer your rights or obligations under a contract without our consent where such consent is legally required, except where applicable law gives you the right to do so.
IWDS will not be responsible for delay or failure to perform an obligation to the extent that the delay or failure is caused by circumstances genuinely outside our reasonable control.
This may include events such as natural disasters, war, governmental restrictions, major transport disruption, widespread technical failures or other comparable circumstances.
Nothing in this section removes any mandatory consumer rights that continue to apply despite such circumstances.
We may update these Terms and Conditions from time to time, including where changes are necessary for legal, regulatory, security or operational reasons.
The Terms and Conditions applicable to your purchase are normally those in force at the time your order is placed, unless applicable law requires otherwise.
We recommend checking this page periodically for updates. The date of the most recent revision is shown near the top of this page.
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision will be interpreted or severed to the minimum extent necessary.
The remaining provisions will continue to apply to the extent permitted by law.
These Terms and Conditions, together with any applicable order information and policies expressly referred to in them, form the agreement governing your use of the website and purchases made through it.
Nothing in these Terms limits any rights that cannot legally be excluded or restricted.
These Terms and Conditions and contracts entered into through www.hivtest.eu are governed by the laws of the Netherlands.
If you are a consumer, this choice of law does not deprive you of any mandatory consumer-protection rights that apply to you under the law of your country of habitual residence.
Any dispute will be submitted to the competent court determined under applicable law. Nothing in these Terms restricts a consumer's right to bring proceedings before another competent court where mandatory consumer law provides that right.
If you have questions about these Terms and Conditions, your order or your statutory consumer rights, please contact:
International Web & Distribution Services (IWDS)
Keizersgracht 520H
1017 EK Amsterdam
The Netherlands
Chamber of Commerce: 86873717
VAT identification number: NL004327802B11
Telephone: +31 6 24230891
Email: info@hivtest.eu
You can also contact us through the Contact page on www.hivtest.eu.
